It is often a problem with online shopping that customers can’t view products ‘in the flesh’ before making a purchase. With this in mind, Cozibag offers free colour swatches to allow potential customers to check out the quality of the materials before deciding on a purchase. We are confident that none of our luxury bean bags can be matched for quality, so we find this to be an excellent way of showing consumers that we mean business and that we are not just another online retailer trying to bang out as many cheap goods as possible for short-term profits!
We strongly believe in offering high-quality bean bag furniture at modest prices – of course, you can find cheaper bean bags elsewhere but we are confident they won’t be of the same quality (in many cases we know this for a fact as we have bought from competitors).
Another, and most notable, example of the confidence we show in our products is our returns policy. Look around at other companies selling bean bags and you’ll usually see a range of fees lurking in the dreaded ‘Terms and Conditions’. Some charge a restocking fee (usually more than the cost of courier fees), often on top of courier fees; some will simply charge sky-high courier fees; some will not mention specific fees (at least not in a way that’s visible to the human eye) until, of course, you decide to return your beanbag and they then hit you with it!; some will simply say that returns are accepted but you must make your own arrangements.
Now, this last point is a clever ruse. These companies know that it is very difficult to send such a large item without paying through the roof. We know from experience that bean bags as large as ours are not easy to post – they are way too big for the Royal Mail and usually larger than the standard maximum dimensions set by courier firms, which means they will be calculated ‘volumetrically’, and this costs a lot.
Companies such as ours have worked hard to negotiate contracts that enable us to ship our giant bean bags at reasonable rates (and, of course, we have to send minimum quantities in order to get those rates). All of this means that the average customer will not have access to a service which can deliver large packages for sensible prices (it’s no exaggeration to say that one of our average-sized packages might cost £50+ if sent on a standard next-day courier service). Companies that ask customers to make their own arrangements know all of this and therefore expect the majority of people to simply not bother.
Cozibag Beanbags operates differently. We take the hassle away from our customers and show our costs up front (we even subsidise them at a loss). Therefore, you can be safe in the knowledge that if you change your mind after buying a Cozibag Bean Bag, we will offer to collect it and charge a fair price – with no ‘restocking fee’. Every product page on our website clearly shows courier delivery and collection fees for that particular product.
Of course, if you do happen to have access to a delivery service which offers superb rates, you are more than welcome to arrange your own return (we don’t mind this as it saves us money!).
Thanks for reading
