As you may have noticed on our website, we’ve signed up to the independent and reputable review website Trust Pilot.

The Trust Pilot system is used by many large companies and allows all customers to leave feedback, good or bad, about their purchases.  It’s something we’ve wanted to do for a while but just haven’t got round to.  We know it’s a very worth while exercise because we are completely confident in our bean bag furniture and it’s a great way to convey that confidence to our customers.  More and more these days, consumers are taking control and giving other internet users as much information as possible so that they can make informed choices about the products and services they buy.

We all know how difficult it can be deciding whether or not to trust a website, and whilst our prices are comparatively low, it’s still a fairly big investment.  When looking for top quality items such as our designer leather bean bags, we would expect all of our customers to think carefully before making a purchase.  We’ve offered free material samples for years so that potential customers can be confident in what they are about to buy, and this new review system is just another level of consumer knowledge.

I recently moved house and found the process of finding a good, well-priced conveyancer an absolute nightmare.  Strangely for such a big market, there aren’t that many places to go to help you make a decision.  I found a decent one in the end after a bit of digging online, but it really struck home how the internet is, above all else, a place for normal people to communicate ideas for the general good.

The ‘Trustbox’ is a module that runs on our web pages and gives a snapshot of customer ratings.  By clicking on this, visitors can view all reviews left for Cozibag beanbags.  Although we’d like every single customer to leave feedback (the more the merrier as far as we’re concerned), we know that’s not realistic and are very pleased with the response so far.  We have a ‘Perfect’ overall rating, although every score isn’t actually perfect as there are one or two where we have admittedly made errors.  However, we’re only human and we endeavour to rectify mistakes straight away, and the main thing is that customers can see this as well as read about how happy our customers are with the quality of their bean bags.

Thanks for reading

Cozibag Bean Bags

We’ve returned from our annual holiday and all our staff are feeling refreshed and reinvigorated…apart from Mike, who had an extra couple of days off to attend a stag do in a sophisticated and beautiful European city.  We’re all sure that Mike acted with the style and panache that such an environment deserves.

Although there has been a slight backlog caused by our week away, for which we offer our sincere apologies, we are now catching up and will have all remaining bean bag orders dispatched today.  That includes all orders for faux leather bean bags, genuine leather bean bags and outdoor bean bags and top-up bags of bead.

We will have plenty of updates in the coming days of our expanding range of leather bean bags, as well as forthcoming plans to add new pieces of funky, designer lounge furniture to the website to accompany the existing Barcelona Chair (available in real leather for just £349 including delivery).

The summer is still trying to hang on by giving us some fantastic early Autumn sunshine, but even if it is a little late in the year for barbeques, our outdoor canvas bean bags are also fantastic in the home, especially in kids’ bedroom where their water-resistant material is protected against spills.  They are currently on end-of-summer sale at just £69 including delivery, so snap one up today and, as well as being great inside, you’ll be prepared for the outside next spring!

Thanks for reading and please keep checking back for further updates.

Kind regards

Cozibag Bean Bags

This past week has certainly filled me with a bit of optimism; the sun popped his head out and the mercury even threatened to reach double figures (celsius).  Unfortunately, as I write this blog, the sky is miserable and that winter chill has sneakily crept back in to the air.  However, I won’t let it get me down as I’m still confident that those endlessly-long, bright, lazy days are just around the corner.

This is now the time to start pondering your next move at home.  Do you concentrate on replacing that tatty old garden fence and building a huge brick barbeque, which you have promised to do every year in living memory?  While you’re at it, why not buy some bean bag furniture for the garden?  It’s a great way to provide your guests with comfortable and versatile seating options – perfect for plonking down in the garden with a burger in one hand, a beer in the other, and the summer sun beating down on your pasty skin (please wear sun-screen).

We plan to introduce a new range of outdoor bean bags very soon, so more news of that in the coming weeks, but our Everlast Luxury Faux Leather Beanbags are also great outdoors.  The Everlast material is the most luxurious faux leather you’ll find in the UK, and because it’s also thick and strong, it’s remarkably sturdy and can take a beating.

Thanks for reading

Cozibag Bean Bags

It is often a problem with online shopping that customers can’t view products ‘in the flesh’ before making a purchase.  With this in mind, Cozibag offers free colour swatches to allow potential customers to check out the quality of the materials before deciding on a purchase.  We are confident that none of our luxury bean bags can be matched for quality, so we find this to be an excellent way of showing consumers that we mean business and that we are not just another online retailer trying to bang out as many cheap goods as possible for short-term profits!

We strongly believe in offering high-quality bean bag furniture at modest prices – of course, you can find cheaper bean bags elsewhere but we are confident they won’t be of the same quality (in many cases we know this for a fact as we have bought from competitors).

Another, and most notable, example of the confidence we show in our products is our returns policy.  Look around at other companies selling bean bags and you’ll usually see a range of fees lurking in the dreaded ‘Terms and Conditions’.  Some charge a restocking fee (usually more than the cost of courier fees), often on top of courier fees; some will simply charge sky-high courier fees; some will not mention specific fees (at least not in a way that’s visible to the human eye) until, of course, you decide to return your beanbag and they then hit you with it!; some will simply say that returns are accepted but you must make your own arrangements.

Now, this last point is a clever ruse.  These companies know that it is very difficult to send such a large item without paying through the roof.  We know from experience that bean bags as large as ours are not easy to post – they are way too big for the Royal Mail and usually larger than the standard maximum dimensions set by courier firms, which means they will be calculated ‘volumetrically’, and this costs a lot.

Companies such as ours have worked hard to negotiate contracts that enable us to ship our giant bean bags at reasonable rates (and, of course, we have to send minimum quantities in order to get those rates).  All of this means that the average customer will not have access to a service which can deliver large packages for sensible prices (it’s no exaggeration to say that one of our average-sized packages might cost £50+ if sent on a standard next-day courier service).  Companies that ask customers to make their own arrangements know all of this and therefore expect the majority of people to simply not bother.

Cozibag Beanbags operates differently.  We take the hassle away from our customers and show our costs up front (we even subsidise them at a loss).  Therefore, you can be safe in the knowledge that if you change your mind after buying a Cozibag Bean Bag, we will offer to collect it and charge a fair price – with no ‘restocking fee’.  Every product page on our website clearly shows courier delivery and collection fees for that particular product.

Of course, if you do happen to have access to a delivery service which offers superb rates, you are more than welcome to arrange your own return (we don’t mind this as it saves us money!).

Thanks for reading

Cozibag Beanbags

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There are a few delivery restrictions between Christmas and the new year due to some of our suppliers being closed for the festive period.  All bean bag orders received up until 2pm today (Tuesday 29th December) will be dispatched as usual, but any orders received after this time and up until 11am Monday 4th January will be delivered on Tuesday 5th January 2010 (to UK Zone 1 delivery areas – other areas will be the following day).

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There’s been much talk about the forthcoming increase in the standard rate of VAT, from 15% to its previous level of 17.5%, on 1st January.  Our sale prices will continue into January and remain for the entire first month of the new year.  We will not be passing on the VAT increase just yet, so our customers will have all month to decide on the perfect beanbag without rushing into something.  We think it seems much fairer that way.

That means you can still bag a real leather bean bag or faux leather bean bag way below standard prices for the next 4 weeks so have a browse, request some colour samples and think it over: there’s no rush.

Thanks for reading,

Cozibag Bean Bags