Payment Problems
If you are attempting to pay by credit or debit card but are experiencing difficulties, the cause may be an AVS Authentication failure.
Under the AVS Authentication system, we securely transmit your card details to your card issuer, who then checks the details against the records they hold. They do this by analysing the numerical data from the address (house number and postcode).
If the AVS Authentication reports that the details are incorrect, Cozibag will NOT process the payment and the funds will NOT be taken from your account. However, your card issuer may move the funds to a temporary holding account in order to make them available for withdrawal, and only return them to your account once they have established that the funds have not been taken (often the following working day but times may vary so please speak to your card issuer).
If you are experiencing problems with a payment, please carefully check the following:
- Postcode: ensure that the correct characters are used, e.g. don't confuse the number '0' (zero) for the letter 'O'
- House Number: if your property has a name (e.g. Rose Cottage), there will often still be a number associated with the property, which the bank may hold on file. Try including this property number in the first line of the address.
- Flat Number: if your property has a flat number as well as road number, try entering both the flat number and road number on the first line of the address, e.g: Flat 1, 54 High Street (all on the first line).
Entering a different shipping address
We can deliver to addresses other than the billing address registered to a credit/debit cards, so long as the delivery address is in the same country as the billing address.
These details can be altered on the 'Addresses' page of the checkout process. Simply uncheck the 'Use the same address for billing' box near the top of the page and edit your details.
