Returns
'Us', 'We' and 'Our' all refer to Cozibag or Contemporary Design Ideas Ltd.
We know it's sometimes difficult buying over the internet, which is why we offer free material samples and subsidised shipping charges. However, if your product is unsuitable in any way, just let us know within 7 days of purchase and you can return it for a refund. We DO NOT charge a restocking fee but we must charge for postage fees incurred. If you are unable to return the item(s) yourself, we can arrange for a courier to collect.
Returns procedure:
- Please email us at info@cozibag.co.uk or contact us via your customer control panel (login to your account at www.cozibag.co.uk, go to 'My Orders', select the appropriate order and complete the 'Merchandise Return' section) within 7 days of receipt of your order (please ensure you provide your order number).
- If you'd like us to arrange courier collection, please make sure you read section A below. If you'd prefer to send the item yourself, please read Section B.
- Your product should be returned in the same condition as when received.
- Refunds will processed within 5 working days of our receiving the returned product(s) in satisfactory condition (for more information, see our refunds policy)
A: If we arrange courier collection on your behalf
- Please keep the original packaging in which to return your product(s) and secure it using strong parcel tape. Failure to re-box return items securely may result in the courier refusing collection, for which we must, sadly, pass on a 'Nothing to Collect' fee of £8.00.
- Collections are made Monday to Friday (excluding public holidays) between 8:30am and 5pm. Unfortunately we cannot provide specific collection times so the item(s) must be made available all day. It may be possible to leave it unattended in a safe place where the driver can collect, but please check with us first.
- We will deduct from your refund a delivery charge and return delivery charge. These charges are made at the standard, un-discounted delivery price as shown on the Data Sheet on each product page. Please note, even if you received free delivery as a special offer, we will charge the standard, un-discounted rate in order to help cover our costs (although we actually still lose money). We will also deduct any applicable delivery surcharges such as Scottish Highlands, etc (please see delivery terms).
Example 1: Item has standard delivery of £9 but you received free delivery as a special offer. You live in England (UK Zone 1) so a total of £18 (2 x £9) would be deducted from your refund.
Example 2: Item has standard delivery of £9. You live in Northern Ireland (UK Zone 3) where a delivery surcharge of £8 applies, so a total of £34 [(2 x £9) + (2 x £8)] would be deducted from your refund. - Failure to make the return item(s) available for the courier on the agreed date will result in a further £8.00 charge for a missed collection.
B: If you arrange your own return
- You must ensure the product(s) is/are packaged securely and sent using a recorded/signed-for delivery service which is insured against loss or damage - we cannot provide a refund if a product is lost or damaged by a delivery service that was not arranged by us.
- A delivery date must be agreed beforehand.
- We will deduct from your refund our original delivery charge plus any applicable delivery surcharge (see delivery terms). If you were originally given a special delivery discount, we will charge the usual, un-discounted delivery price in order to help cover our costs. Please see 'Data Sheet' on individual product pages to view standard delivery costs.
Faulty Items
If your bean bag is faulty upon receipt, we will provide either an identical replacement or full and immediate refund including reimbursement of all postage fees (if applicable).
If your bean bag develops a fault at a later date, please check the terms of our Guarantee.
Your statutory consumer rights are not affected.
